Shipping policy

DERMAGLEAUX — Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the United Kingdom only.
Future Expansion: Expansion to additional shipping areas is under consideration.

SHIPPING COSTS

Free Shipping on all orders within the United Kingdom.
No Hidden Fees: All costs are clearly displayed at checkout.

ORDER PROCESSING TIME

Orders are processed within 1–2 business days (Monday to Friday).
Last Order Cut-off Time: 22:00 GMT/BST (London Time).
Weekend Orders: Orders placed on weekends or bank holidays will be processed the next business day.

TRANSIT TIME

Estimated Delivery Time: 8–12 business days.
Business Days: Shipping occurs Monday to Friday.
Please Note: Delivery times are estimates and may vary due to weather conditions or logistics delays.
Total Delivery Time: From order placement to arrival, please allow 8–16 business days.

SHIPPING PROCESS

Reliable Couriers: All orders are shipped with full Track & Trace capabilities.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or transit damage.
Eco-Friendly Packaging: We use sustainable packaging whenever possible.

TRACKING INSTRUCTIONS

Tracking Email: You will receive a tracking link via email once your order has been dispatched.
How to Track: You can track your order by entering your tracking number on our tracking portal on the website.
Need Help? Our support team is here to help you with any tracking questions at support@dermagleaux.com.

MISSING ITEMS PROCEDURE

Report Missing Items: Contact us within 7 days of receiving your package at support@dermagleaux.com.
Resolution: We will investigate and resolve the issue with either a replacement or refund.

SHIPPING INSURANCE POLICY

At DERMAGLEAUX, we want every order to arrive safely and in perfect condition. That's why we offer optional Shipping Insurance for extra peace of mind.

When you add Shipping Insurance to your order, you are fully protected against:

LOST PACKAGES If your order gets lost in transit or never arrives, we'll send you a free replacement right away.

DAMAGED PACKAGES If your package arrives damaged or opened, we'll replace the affected items at no additional cost.

PRIORITY SUPPORT Claims covered by Shipping Insurance are handled with priority, ensuring the fastest resolution possible.

How It Works

Add Shipping Insurance at checkout.
If something goes wrong, contact our support team at support@dermagleaux.com within 7 days of delivery (or expected delivery).
Provide a photo (for damaged items) or tracking info (for lost items).
We will approve your claim and ship a free replacement immediately.

What's Not Covered

Incorrect or incomplete shipping addresses entered by the customer.
Packages marked as delivered but taken by a third party (stolen packages).
Delays caused by the carrier.

CONTACT US

If you have any questions about our Shipping Policy, please contact us:

DERMAGLEAUX Email: support@dermagleaux.com Website: https://dermagleaux.com